FAQs

How can I give Atolla as a gift?

We love the idea of giving Atolla as a gift! Contact us at [email protected] to discuss gift options.

How much does shipping cost?

Your subscription includes free shipping on all deliveries.

What is the refund policy?

It’s more important to us that you have confidence in your skin than anything else. Please contact us at [email protected] any time, and we’ll be glad to discuss past purchases on a case-by-case basis.

How can I change or delay my next order date?

Although one month is the average timeline to complete a 15 mL serum bottle, the longevity can vary for different users. Dry skin tends to need more serum, whereas breakout-prone and oily skin takes less. As such, you may need more or less time than our suggested monthly subscription to use your serum.

You have the option to pause or cancel your subscription at any time. You can also adjust your order date or skip your next order, so you receive your serum exactly when you need it.

As a personalized product, personal support is included with your subscription. Please contact us at [email protected] any time, and we’ll be glad to discuss your subscription, including the frequency of use, the lifetime of your individual serum, and potential options to improve your serum.

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Why are you asking for my month and birth year?

We ask your month and birth year for two reasons:

To help us understand how your skin changes with time.
To ensure you are of a certain age to use the product (the minimum age is 16 years old).

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Why are you asking for my zip code?

We use zip code for geographical data to refine your product, so that we can account for factors like humidity, temperature, and UV exposure.

What happens with my data?

We take data privacy very seriously and are GDPR compliant. Your personal and skin data are private. We do not sell or share your data with third parties. It’s used to give you a comprehensive look at what’s happening with your skin, and we use it to learn what works and doesn’t work for your skin. You can read our Privacy Policy here.

I have allergies. Is it safe for me to use Atolla?

Yes! We design your serum with your skin profile in mind, which is why we ask about allergies in our initial assessment to create a formula that works uniquely for your needs.

I’m pregnant. Can I continue to use Atolla?

One advantage of Atolla is that the product changes with your body. Your formula will always reflect your most recent Skin Health Kit results. Keep in mind that your measurements may change before, during, and after pregnancy.

We’ll ask during your assessment if you are pregnant or breastfeeding to ensure your formula is pregnancy-safe. You can view the full ingredient list for your personalized serum formula on the dashboard of your account. We recommend reviewing the full list before completing the order transaction.

Please consult with your doctor before adding any new product to your routine, including if you decide to start or continue a personalized serum. If you have any concerns about the ingredients, please contact us at [email protected] Our customer service and skincare advisors will do their best to find the best combination for your skin.

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How much does the Skin Health Kit cost?

Free! Your Skin Health Kit comes with your monthly serum subscription. You’ll also get free shipping on every order.

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Frequently Asked Questions

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