FAQ

COMPANY
What is Atolla?
Who started Atolla?
How do I contact you?
How does Atolla make sustainability a priority?
SUBSCRIPTION
How does an Atolla subscription work?
What’s in my subscription?
How much does a subscription cost?
How do I get started?
Why do I have to subscribe?
How can I change or delay my next order date?
How much does shipping cost?
What is the refund policy?
How much does the Skin Test cost?
How do I use the Skin Test?
‍What does the Skin Test include?
Why do I have to enter my credit card info when I sign up?
I have a discount code or credit. How do I apply it?
How can I give Atolla as a gift?
How can I access the esthetician appointments?
SCIENCE
What does my Skin Sequence mean?
How do Atolla’s algorithms work?
product
What kind of skin goals can Atolla help with?
How do I use the products in my plan?
How often should I use my Atolla products?
ingredients
What ingredients do you use?
What are your ingredient standards?
I have allergies. Is it safe for me to use Atolla?
I’m pregnant. Can I continue to use Atolla?
privacy
What happens with my data?
Why are you asking for my zip code?
Why are you asking for my month and birth year?