FAQ

COMPANY
What is Atolla?
Who started Atolla?
How do I contact you?
How does Atolla make sustainability a priority?
SUBSCRIPTION
What’s in my subscription?
Do I have to subscribe? Can I make a one-time purchase?
How do I get started?
I have a discount code or credit. How do I apply it?
Why do I have to enter my credit card info when I sign up?
How can I change or delay my next order date?
What is the refund policy?
How much does shipping cost?
How can I give Atolla as a gift?
Who can access the 1:1 esthetician consults?
How much does a subscription cost?
SCIENCE
What’s in my subscription?
Do I have to subscribe? Can I make a one-time purchase?
How do I get started?
I have a discount code or credit. How do I apply it?
Why do I have to enter my credit card info when I sign up?
How can I change or delay my next order date?
What is the refund policy?
How much does shipping cost?
How can I give Atolla as a gift?
Who can access the 1:1 esthetician consults?
How much does a subscription cost?
product
How does an Atolla subscription work?
What kind of skin goals can Atolla help with?
‍What does the Skin Test include?
How do I use the Skin Test?
How much does the Skin Test cost?
I’m pregnant. Can I continue to use Atolla?
ingredients
What ingredients do you use?
What are your ingredient standards?
I have allergies. Is it safe for me to use Atolla?
privacy
What happens with my data?
Why are you asking for my zip code?
Why are you asking for my month and birth year?